KNITTY BABY complaint

Ordered placed ~01/2026 and merchandised was delivered ~04/2026

==========

May 3, 2026

Hello Knitty Baby staff,
 
I am sorry and disappointed that you declined to provide me with solutions regarding the toddler backpack that had few imperfections and now it is in unsatisfactory condition.  
 
--First imperfection was the quality of the initials on the backpack, which we had to secure with more knots/sewing to prevent unraveling.
--Second imperfection was the poorly finish stitching at one end of the zipper, the stitches unraveled just by zipping/unzipping in a natural manner, (my grandchild and the parents had possession of the backpack for less than 3 months), the sliding part of the zipper came off due to the poor finish at that end of the zipper, posing a choking hazard to children under 3 y/o.
 
Note:
If I owned a business such as yours, one of my solutions would have been to pay for a reasonable fixing of the zipper.  We were not asking for a full refund, we just wanted a workable backpack as we thought that it was a cute backpack and my grandson really liked it; however, he can't use it anymore.
 
Finally, just to be fair to all the customers who have purchased or are planning to purchase your products at "Knitty Baby", I am inclined to write a complete and objective review about the backpack.  
Thank you and hopefully you can make less customers unhappy.
 
Sincerely,
 
===========

May 2, 2026
 
Hi there,
Judging from the damage, this breakage appears to be caused by human factors instead of product quality issues. Therefore, we are unable to offer a replacement.
Best regards,
Nora

==========

May 1, 2026

Good morning,

If you received the picture that I sent you last night, it’s easy to see that the sliding part of the zipper came off, which turns into a safety issue…choking hazard for small children, especially my grandson who is 2.5 y/o.

Please advise,

Thanks,

=========

April 30, 2026

Hello,
 
The backpack was for my grandson who is 2.5 y/o.  I feel that the backpack should have lasted not less than one year from the time that he received it.  It should have withstood the Zipping/Unzipping from my grandson or the adults.  I am attaching a picture and a video showing the irregularities.  (Hopefully you can see the video).  

Please advise, thanks,

 (A PICTURE OF THE BACKPACK WITH THE BROKEN ZIPPER WAS ATTACHED TO THE EMAIL)
 
===========

 April 30, 2026

Hi there,
May I ask what issue you have with your order? I’ve checked and noticed your order was delivered over three months ago. Was the product in perfect condition when you received it? As it has been three months since delivery, could you please let us know if the zipper broke naturally or due to forced pulling?
Best regards,
Nora

=======

April 29, 2026

Good Morning,
 
I have a problem with the recent purchase of my grandsons backpack.  The zipper broke! The product seemed to be of poor quality...
Can you provide a compensation Or refund for the poor product?
 
Thanks,
 
 ======

January 27, 2026

Hello,  
The delivery occurred two days ago, February 25 2026.  There are a couple of concerns.
1-It was a very lengthy process from the start to the delivery date.  I expected a sooner delivery, especially that it was a gift.
2-The backpack’s personalization inscription doesn’t look professional.  It looks unfinished and poorly designed. 

I imagined that for the total cost of this order, especially that it was a gift, the baby backpack should have been of very high quality…total disappointment.  

I can’t take that gift back from the person who received it, but would like at least compensation for a very poor quality inscription that will soon come undone with a couple of uses (please see the pictures that I have included of the baby backpack that you sent).  

At this point, I am thinking about disputing my credit card charge as it is not what I originally thought I was purchasing.

I look forward to your response.

(KNITTY BABY REIMBURSED $10.00 FOR THE POOR EMBROIDERY).

======

January 11, 2026

Thank you for your purchase!
We're getting your order ready to be shipped. We will notify you when it has been sent.

$82.98 total

========

Just adorable, my grands love it!

Cutest thing ever!

the bags are very cute but arrived with a crazy chemical smell and we are missing the add on rainbow charm

The bookbag was the cutest. The details are breathtaking. 10/10